UX/UI
T-Mobile
I worked with product owners, user researchers, developers and delivery directors in the creation of the Single Line Activation platform which Support Agents use to activate a new line of service. The primary objective of the project is to create a tool that gives the Support Agents a simple user flow to deliver the best customer experience.
Microsoft
Microsoft Digital Voice Experience
I created persona requirements, pain points, behaviors, resolution scenarios and journey maps as foundational research to inform successful outcomes for a Microsoft Digital Voice Experience pilot program. The end product will be an auditory experience with no visual design.
Persona Development
Microsoft Services Hub
I designed numerous enhancements for Microsoft Services Hub screens. Services Hub is a global 24/7 platform Customer Support Agents interact with during customer support calls. These screens are continuously updating as a Support Agent disambiguates toward a support resolution. The screens shown are for illustrative purposes only.
Acuity Brands
I led a team of visual designers in the transition from traditional sales materials to interactive, digital tools to help encourage B2B business decisions.
Motif
I designed most of the pages at MotifPhotos.com.
RocketTrade
Rocket Trade is a mobile app that helps inform successful options trades.
AutoZone
I created user flows identifying the different product delivery and pickup options for a variety of user types. From independent repair facilities, DIYers and mobile mechanics, each user has specific requirements that impact their user journey.
SparrowBid
Wireframes for the SparrowBid platform pilot.
